Frequently Asked Questions¶

Why aren't my events appearing?¶

If events aren't showing up in Adwize, check the following:

1. API key is correct: Verify that you're using the correct API key from Settings > API Keys. Copy it again to ensure there are no extra spaces or characters.
2. Domain is in allowed domains: Check that your domain is included in the allowed domains list for your API key. Events from unauthorized domains will be rejected.
3. Events endpoint is reachable: Ensure your system can reach https://api.getadwize.com/api/v1/events. Check firewall rules and network connectivity.
4. Check for 401/403 errors: Review your application logs for authentication errors. A 401 indicates an invalid API key, while a 403 may indicate domain restrictions.

How often are rules evaluated?¶

Rules are evaluated every 15 minutes. When a rule runs, it checks events within the configured time window (e.g., last hour, last 24 hours) to determine if the rule conditions are met. This means there may be up to a 15-minute delay between when an issue occurs and when an alert is triggered.

Can I export my data?¶

Yes, you can retrieve your events via the API using GET /api/v1/events/. Use the skip and limit query parameters to paginate through your data. The API supports filtering by source and event_type to narrow down the results.

For programmatic access, see the Events API Reference.

What data does Adwize collect?¶

Adwize only collects the data you explicitly send. Adwize doesn't add tracking pixels, inject scripts, or collect any PII beyond what you include in your event payloads. Event payloads are defined entirely by you—Adwize stores and monitors whatever data structure you send.

How do I rotate my API key?¶

To rotate your API key:

1. Go to Settings > API Keys in Adwize.
2. Generate a new API key.
3. Update all your integrations (GTM tags, backend services, etc.) with the new key.
4. The old key stops working immediately when you generate a new one.

What happens when data retention expires?¶

Events and alerts older than your retention period are permanently deleted on a daily cleanup cycle. The default retention period is 30 days, but this can be configured per tenant. Once data is deleted, it cannot be recovered.

Can multiple team members use the same account?¶

Yes, Adwize supports multiple users per tenant. Invite team members from Settings > Users. Each user will have their own login credentials and can access the same tenant data based on their role permissions.

How do I connect to Slack?¶

To receive alerts in Slack:

1. Create a Slack Incoming Webhook in your Slack workspace.
2. Copy the webhook URL.
3. Go to Settings > Integrations in Adwize.
4. Paste the webhook URL and save.

See the Webhooks guide for more details on configuring alert destinations.

Is my data shared with other customers?¶

No. Each tenant's data is fully isolated. Adwize uses tenant-scoped access controls to ensure that your data is only accessible to users in your tenant. Data from different customers is never mixed or shared.

What browsers are supported?¶

Adwize works in all modern browsers, including:

• Chrome (latest)
• Firefox (latest)
• Safari (latest)
• Edge (latest)

If you encounter issues in a specific browser, please contact support.